SCHMIDT Technology

It’s important for us to know who you are. We need to know who is actually making the service request. This ensures we can act quickly upon your service request.

WHEN TO CHOOSE ‘DISTRIBUTOR’ OPTION?

1. If you are a distributor (sales representative) of Schmidt Presses, and making the service request on behalf of your customer, please choose the option Distributor.
2. If you are a (special purpose) machine builder and the machine with an integrated Schmidt Press is already at your customer’s location, please choose the option Distributor.

WHEN TO CHOOSE ‘END USER’ OPTION?

1. If you are the end user (owner) of a Schmidt Press and wish to make a service request without contacting your local distributor, please choose the option End User.
2. If you are a machine builder integrating a Schmidt Press in a (custom) special purpose machine, and the Schmidt press is not at your customer’s location, please choose the option End User.

Please provide us your (service request applicant) contact details. All fields are required to ensure we have several options to contact you so we can act quickly upon your service request.

WHOSE CONTACTS?

1. If you have chosen Distributor option in the previous step, please provide the contact details of your customer using the Schmidt Press, i.e.; where the Press is used in production. This will help us to analyze technical problems and/or prepare for on-site services.
2. If you have chosen End User option in the previous step, please provide your contact details to ensure we have several options to contact you regarding your service request.

PRESS CALIBRATION

Press Calibration is only required for presses with real-time stroke and force monitoring (PressControl 600 and 5000) on a yearly basis. Our calibration services come with authorized certificates which are in compliance with ISO and other industry standards.

TECHNICAL SUPPORT

If you encounter a technical problem, a malfunctioning press, or you’re in need of maintenance and repairs, please choose Technical Support.

PRESS TYPES

PRESS INFORMATION

PRESS CONTROL INFORMATION

For Press Calibration it’s important we understand what type of tooling is used on the press. Please describe the tooling as detailed as possible. In the next step you will be able to upload tooling photos.

It is possible your Schmidt Press has certain special functions. If so, please mention which special functions are on the Press you’re submitting a service request for.

For Technical Support it’s important you describe the error as detailed as possible. In the next step you will be able to upload error photos, if applicable.

Provide 1 or more photos of the error, if applicable. Be sure the photos are sharp and clear. The total upload size of all photos can be max. 2MB.

Typical incidents include, but are not limited to, the following. If any of these incidents have taken place, please mention them, or any other incidents that might be relevant.

• Accidents causing ram damage
• Short circuit
• No proper grounding
• Modifications in the press system wiring
• Not followed the safety instructions
• Improper handling of the press system
• Usage of non-recommended tool weight in the system
• Usage of not applicable process in system
• Modification/installation of new hardware /software in the system

Provide 4 photos of the Schmidt Press with tooling. Be sure the photos are sharp and clear, showing the Schmidt Press from 3 different angles (Left, Front, and Right) and 1 close up photo of the tooling area. Each photo can be max. 800kB.

You have successfully completed the service request application, please click the submit button to send your service request to the Schmidt service Center Asia.